Returns and Exchange

RETURN & EXCHANGE POLICY

We want you to be confident when ordering your Mat Frog gear. If the fit isn't right, we'll help you get the size that works for you.

30-DAY RETURNS & EXCHANGES

Returns and exchanges are accepted within 30 days of delivery.

To be eligible, merchandise must be:

  • Unworn and unused
  • Unwashed
  • Free from odors, stains, hair, or other signs of use
  • In its original condition
  • Returned with original tags and packaging, when applicable

For hygiene reasons, rash guards, shorts, and other training apparel that have been worn or used for training cannot be returned or exchanged.

We recommend trying on your gear before removing tags or washing it.

FREE SIZE EXCHANGES

Wrong size? We've got you.

Mat Frog offers one free size exchange per order within 30 days of delivery.

We'll provide a prepaid return shipping label for your eligible item and ship your replacement size at no additional shipping charge.

Size exchanges are subject to product availability.

Additional exchanges on the same order may be subject to shipping charges.

RETURNS FOR A REFUND

Changed your mind? Eligible merchandise may be returned for a refund within 30 days of delivery.

For returns that are not due to a Mat Frog error or product defect, the customer is responsible for return shipping costs.

If we provide a prepaid return label for a refund request, the cost of the return label may be deducted from your refund.

Original shipping charges, if applicable, are non-refundable.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If we made a mistake, we'll make it right.

If you receive an incorrect, damaged, or defective item, please contact us as soon as possible with your order number and photos showing the issue.

Once confirmed, Mat Frog will cover the appropriate return and replacement shipping costs.

REFUNDS

Once your return is received and inspected, we'll notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow additional time for your bank or credit card company to process and post the refund.

NON-RETURNABLE ITEMS

We cannot accept returns or exchanges for:

  • Items that have been worn or trained in
  • Washed items
  • Items with odors, stains, hair, or other signs of use
  • Items damaged after delivery
  • Items missing required original tags
  • Gift cards
  • Items clearly marked Final Sale at the time of purchase

HOW TO START A RETURN OR EXCHANGE

Contact us through our Contact Us page within 30 days of receiving your order.

Please include:

  • Your name
  • Order number
  • Item you would like to return or exchange
  • Reason for the return or exchange
  • Desired replacement size, if requesting a size exchange

Please wait for return instructions before sending your merchandise back.

QUESTIONS?

If you're unsure about sizing before placing your order, check the size chart on the product page or contact us.

We're happy to help you find the right fit.

MAT FROG

Built for the Mat.